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Frequently Asked Questions
What are the advantages of buying directly on our website?
By purchasing directly on our website, you are guaranteed to always receive the most up-to-date version of the product, with the latest technical improvements applied. Furthermore, on our online shop you will find more competitive prices and early access to exclusive promotions and special offers reserved for direct customers.
Which payment methods does the company accept?
The payment methods accepted by the company are bank transfer, PayPal or credit card. For orders outside EURO zone, please contact Tecnimed srl
What is the delivery time?
We ship via FedEx express courier. Product delivery times vary depending on the destination, but in general, delivery takes place within 2-5 working days from payment of the order for most locations in Europe.
Once the shipment is handed over to the courier, you will receive an email with a tracking link to monitor its status and access options to customize delivery, such as changing the address or delivery location.
Is there an after-sales service for products? How can I contact it?
Yes, the company offers an after-sales service for products. You can contact Tecnimed srl via:
E-mail: info@tecnimed.eu
Whatsapp: +39 0332402350
Are the shipping costs for my order free?
Shipping costs vary depending on the delivery zone. However, shipping may be free if the value of your order exceeds the set threshold, which is displayed on the shopping cart page and at checkout after entering the delivery address.
What certifications have the company’s products obtained?
The products are CE-certified and comply with international safety and quality standards. All medical devices are certified according to the latest European Regulation (MDR).
What guarantees are offered on products?
All of the company’s products are covered by a 2-year guarantee from the date of purchase. In the event of manufacturing defects, the company undertakes to repair or replace the product free of charge. Shipping costs are covered by the consumer.